Shipping & Return Policy

Welcome to Cosmoplast Online Shop!

Orders placed during a single transaction that amount to or above AED 500 are exempted from shipping charges. 

To place an order, the minimum total purchasing amount should be AED 50.

Shipping is available all across the United Arab Emirates.

Cosmoplast Online Shop has partnered with third party courier company to process the deliveries. Delivery will be scheduled in the following 3-5 business days: subject to product availability.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled.

Returns

If a damaged or wrong item is delivered to you, you can raise a complaint within the following 1 day of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the items in the following category: Disposable Products. These items are not eligible for return, refund or exchange.  

Any item that is received damaged or with a manufacturing defect can be returned free of charge if a complaint is raised within 1 day of purchase. Please refer to our Warranty Policy for more information. 

Original shipping costs are non-refundable. 

To initiate a return, please email us at onlinesupport@cosmoplast.com. We require a receipt or proof of purchase to accompany your return.

Refunds and Exchanges

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

Contact Information

If you have any queries regarding any of our terms, please contact us.