KSA
Oman
Kuwait
Shipping
Shipping is available across the United Arab Emirates, except for Western Region.
Cosmoplast Online Shop has partnered with third party courier company to process the deliveries. Delivery will be scheduled in the following 1-2 business days for all products except for the following:
Walk-in Sheds, Prefabricated Homes, Bicycle Sheds, Palladium Lockers, and DH and Palladium Boxes are delivered within 7 business days.
Cosmoplast has the right to cancel an order if a customer doesn’t schedule their delivery within 30 days of placing their order.
Orders placed during a single transaction that amount to or above AED 100 are exempted from shipping charges. For any order below AED 100, a flat delivery rate of AED 10 is applied.
Returns
We understand that you may occasionally wish to return an order. However, we do not accept:
- Products damaged by misuse even if warranty is still valid.
- Products that are already assembled or installed, unless proven as defective.
To be eligible for a return, the product must be unused and in the same condition that you received it and must be in the original packaging.
Any item that is received damaged, with a manufacturing defect, or wrong, can be returned within 14-days from the date that you received your delivery.
To initiate a return, please email us at onlinesupport@cosmoplast.com. We require a receipt or proof of purchase to accompany your return.
Refunds & Exchanges
You are eligible for a full refund if the item delivered to you is either damaged or defective, or if we delivered the wrong size or color.
The original delivery is non-refundable if you wish to exchange the item for another product, size, or color, or to cancel the order after it has been delivered.
If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances.
Contact Information
If you have any queries regarding any of our terms, please contact us.
Welcome to Cosmoplast Shop!
Cosmoplast has built its reputation through its commitment to bringing quality, durability, and innovation to its products since 1970. We ensure that the product conforms to highest quality and reliability standards before it reaches the customer.
However, in case any defect or missing parts is noticed, please contact us at onlinesupport@cosmoplast.com by presenting a receipt or a proof of purchase.
This limited warranty is your exclusive warranty and there are no warranties that extend beyond the description contained here.
Damages caused by: Use of force, incorrect assembly, use of heat, neglect, spilling any form of liquid, storing above capacity, and natural disasters are excluded from the warranty.
Product Liability Clause
Cosmoplast shall not be responsible for any injury caused to the user during assembly, usage, or possession.
Warranty Validity
Please refer to the warranty conditions listed in the product features section of product pages. Warranty does not apply to the respective product if there is nothing mentioned about warranty.